At Simply Home (A Proud Brand of MCB Exports), we want you to love your purchase. If for any reason you are not completely satisfied with your order, we are here to help. Please review our Return and Refund Policy to understand the process for returning items and receiving refunds.
1. Eligibility for Returns
• Return Window: You may return most items within 48 hours of receiving your order for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Non-Returnable Items: Certain items are non-returnable. These include, but are not limited to:
- Custom or made-to-order furniture
- Clearance or final sale items
- Gift cards
- Personalized items
- Items that have been assembled or modified
2. How to Initiate a Return
• Contact Us: To initiate a return, please contact our customer service team at support@simplyhome.com or 9352013678 within the return window. Provide your order number, a brief description of the reason for the return, and any supporting photos if applicable.
• Return Authorization: After reviewing your request, we will issue a Return Authorization (RA) number and provide instructions for returning the item. Please do not return any items without an RA number, as they will not be accepted.
3. Return Shipping
• Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a defect, damage, or error on our part. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
• Original Packaging: Items must be returned in their original packaging to avoid damage during transit. If the original packaging is not available, please contact us for guidance.
4. Refund Process
• Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return eligibility criteria. We will notify you of the approval or rejection of your return via email/WhatsApp.
• Refund: If your return is approved, a refund will be processed to your original payment method within 7-10 business days. Please note that the original shipping costs are non-refundable.
• Restocking Fee: A restocking fee of 10% may apply to certain returns. This fee will be deducted from your refund amount.
5. Exchanges
• Exchange Eligibility: If you wish to exchange an item, please follow the same process for initiating a return. Once the returned item is received and inspected, we will ship the exchange item to you. Please note that exchanges are subject to product availability.
• Shipping Costs: The customer is responsible for the shipping costs associated with returning the original item and re-shipping the exchanged item.
6. Damaged or Defective Items
• Report Damage: If you receive an item that is damaged or defective, please contact us immediately within 12 hours of delivery at support@simplyhome.com. Provide photos/videos of the damage or defect and the packaging.
• Resolution: We will work with you to resolve the issue by offering a replacement or repair.
7. Cancellations
• Order Cancellation: If you wish to cancel your order, please contact us within 24 hours at support@simplyhome.com. If the order has not yet been processed or shipped, we will cancel it and issue a full refund.
• Shipped Orders: If your order has already been shipped, it cannot be canceled.
8. Refund Delays and Issues
• Processing Time: After the product is received at our end, refunds typically take 7-10 business days to appear on your account, depending on your payment provider. If you have not received your refund after this period, please contact your bank or credit card company first.
• Contact Us: If you have followed these steps and still have not received your refund, please contact us at support@simplyhome.com for further assistance.
9. Contact Information
For any questions or concerns about our Return and Refund Policy, please reach out to us:
Simply Home
Email: support@simplyhome.com
Phone: 9352013678
Address: Simply Home
C/o MCB Exports
Khasra#3/345, Kudi Bhagtasani,
Pali Road, Jodhpur-Rajasthan
