At Simply Home (A Proud Brand of MCB Exports), we strive to ensure that your furniture arrives safely and promptly. Please review our shipping policy below to understand our shipping procedures, costs, and timeframes.

1. Shipping Locations

We currently ship to Pan India. If you are located in remote areas or overseas, please contact our customer service team at support@simplyhome.com to discuss potential shipping arrangements.

2. Processing Time

• Order Processing: Once your order is placed, it typically takes 7-10 business days to process and prepare your items for shipment. Orders placed on weekends or holidays will be processed the next business day.
• Custom Orders: For custom or made-to-order items, processing times may vary. Please refer to the product page for specific details on lead times.

3. Shipping Methods & Costs

• Standard Shipping: We offer standard shipping through our trusted delivery partners. Shipping costs are calculated based on the size, weight, and destination of your order and will be displayed at checkout.

4. Delivery Timeframes

• Standard Delivery: Most standard deliveries arrive within [insert time range, e.g., 7-14 business days] after your order has been processed and shipped.
• Custom Orders: Custom or made-to-order items may have longer delivery times. Please check the product details for estimated delivery windows.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through our carrier’s website.

6. Shipping Restrictions

• Oversized Items: Some larger items may require special handling or freight shipping. Additional fees or longer delivery times may apply. You will be notified of any additional costs during the checkout process.
• Remote Locations: Deliveries to remote or rural areas may take longer than standard delivery times and may incur additional shipping charges.

7. Delivery Terms

• Curbside Delivery: Most of our furniture is delivered curbside, meaning it will be delivered to the first dry area (like a garage or covered porch) on your property. Assembly and placement inside your home are not included.

8. Damaged or Lost Shipments

• Damaged Items: If your order arrives damaged, please contact us within 12 hours of receiving the item. Provide detailed photos of the damage and the packaging. We will arrange for a replacement or repair as quickly as possible.
• Lost Shipments: If your shipment is lost in transit, please notify us immediately so we can work with the carrier to resolve the issue. We will either replace the item or issue a refund once the loss is confirmed.

9. International Shipping

We offer international shipping as well, please contact us at support@simplyhome.com to discuss potential options.

10. Contact Us

For any questions or concerns regarding shipping, please reach out to our customer service team:

Simply Home
Email: support@simplyhome.com
Phone: 9352013678
Address: Simply Home
C/o MCB Exports
Khasra#3/345, Kudi Bhagtasani,
Pali Road, Jodhpur-Rajasthan